Holiday Inn Express & Suites Bozeman West by IHG

I'm just getting back home after the best vacation to Bozeman, Yellowstone, Jackson Hole, and Grand Teton. I spent 3 nights at this hotel and I selected it because of the extraordinary reviews. I want to join in on the positive review party here and share my experience of staying here. To summarize, when I checked out, I felt that I was leaving my Bozeman family. Not only was my room extremely clean and comfortable, the humans who work here are extraordinary and really left an impression who, 3 weeks after my visit, I am still thinking about with gratitude and reverence. Everyone who I came in contact with during my stay was friendly and accommodating, however the people who stand out are Alaric, Thurman, and Radia. They were all so sweet and welcoming, I felt sad to leave not only because Bozeman is such a great place, but because they helped make my trip extra special. It's not common to see this level of service at a hotel, but they have nailed it at the Holiday Inn Express in West Bozeman. From the bottom of my heart, thank you for such a wonderful stay. When I return to Bozeman, I will intend on being back. xo

I booked a 5-night stay for a snowboarding trip to Big Sky Ski Resort. Before booking, I read many reviews and chose this hotel because most of them were positive. I arrived yesterday and have stayed one night so far. Today is my second day, and this review is based on my experience up to now. - Clean, newly renovated rooms - Breakfast quality is better than most Holiday Inn locations - The King Suite I booked is very spacious and includes a dining table, which is very convenient - Free coffee is available in the lobby all day, not just during breakfast hours - The pool has been closed since the day I arrived due to “cleaning” and is still unavailable even after 24 hours - The TV is not connected to the internet, so YouTube or Netflix cannot be used I was especially disappointed because I was hoping to use the hot pool next to the main pool after snowboarding. When I asked the front desk, I was told that “pool cleaning” also meant the hot pool was unavailable, which was very frustrating. This is the main reason I can only give this hotel 3 stars at the moment. I chose this hotel because other reviews mentioned that the pool and hot pool were available, so this was disappointing. It’s also hard to understand why pool cleaning takes more than 24 hours. I will be staying for 4 more nights and plan to update this review after my full stay. ------------------------------------------------------------------------------------------------------- After staying here for 2 nights, I’m leaving an updated review. Today, I asked the front desk again, and one of the reception staff members—she was extremely kind, and I believe her name was "Izzy"—checked with her manager and made the hot pool available for use. It seems that during the off-season, the hot pool may not always be running due to low usage. Thanks to her help, I was able to enjoy the hot pool after snowboarding, and it was a great experience. With this issue resolved, I can now confidently recommend this hotel to others. I’m also updating my rating from 3 stars to 5 stars.

Recently renovated and the rooms were nice. There were fresh fruit options at breakfast that you normally don't see at a Holiday Inn Express. Only negative was you can hear everything in the parking lot if your room faces that direction.

One of the best HIE I've stayed at! Large suite was the same price as a regular room with my rewards member number. Great vendors including early check in. Favorite thing was the well maintained hot tub and clean room. Great stay in Bozeman!

We stayed here for our anniversary weekend and can’t say enough how accommodating and wonderful the staff at this location. Taylor helped me book the stay. She went above and beyond to make our stay special and at a reasonable price. When we arrived, a very kind gentleman named Alaric checked us in. I made it a point to find and tell the GM how great these two had been to us and she was just as friendly and accommodating. (This place is VERY lucky to have such a wonderful, caring staff. We felt right at home during our stay which was all due to the amazing staff!) -Our room was newly renovated, spotless, spacious, and very comfortable. The bed was cozy, the linens felt fresh, and the bathroom was super clean with plenty of towels. The mountain views from our window were a lovely bonus! -Breakfast each morning had lots of options and everything was well-stocked and clean. -The hot tub pool and gym were all super clean. Made for a perfect way to unwind in the evening, and the location made it easy to get around town and enjoy a nice dinner nearby. Highly, highly recommend!!

Five stars and big thank you to the crew working on the night of the 19th. I really appreciate the friendly and accommodating Holiday Inn in Bozeman for letting us and our dog land there after a white-knuckle drive through Gallatin during a blizzard. The rooms were clean, and seemed newer, and the hotel had a great little breakfast/guest area where we chatted with folks there for the Montana college football rivalry game. I give the location five stars because it’s next to I90 but far enough away not to hear it and it’s next to CostCo! So it’s easy to resupply before ice skating, er I mean, driving the I90 blizzack again. Again, shout out to the great crew working that night.

In August, I was lucky enough to be able to stay here for a night. I had booked at a different hotel and I ended up leaving that place in tears because I felt so unsafe there. I was traveling by myself with my two young kids and had no where else to go, but knew I couldn't stay at that other scary place. Thankfully, I called Holiday Inn Express & Suites and spoke to Alaric. He was so kind on the phone and when I didn't think that I would be able to get a room, he went above and beyond and spoke to the manager Marti and made it work for me. When I arrived, Alaric greated me and I immediately breathed easy. The hotel was clean and secure. I felt like I could relax. They have snacks, frozen meals, ice cream, lip balm, and other travel items for sale at reasonable prices which was so helpful since we hadn't eaten. The room we got was on the 3rd, newly renovated floor and was very spacious. I usually try to get ground floor rooms because of the kids, but the rooms were well insulated, so I didn't hear anything from the rooms around us. The bed was so comfortable; I got the best night of sleep during our whole 2 week trip that night. In the morning we got to meet the manager Marti and she was so kind as well. She gave my kids coloring books but and we had a wonderful breakfast (which was included). We even were able to sign up for hotel rewards which allowed us to get a late check out. This was perfect for us because we were going a few minutes away to the Museam of the Rockies. The late check out allowed us to go to the museam without having to worry about all of our bags sitting in the car. Overall, the bad situation I dealt with lead to one of the best. Alaric and Marti really saved me and the kids that night and I will forever be grateful to them!

I had a top shelf experience at this hotel. Welcoming and professional front desk agents, spotless housekeeping, complimentary breakfast is way better than other hotels provide, facility is modern, recently remodeled, and very guest friendly. Marti the manager took care of my special requests with a smile, Thank You Marti!!